Thank you for visiting and shopping at Ellina Pollitt Jewellery. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-3 business days, if in the UK.
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates and delivery estimates
Shipment cost
Royal Mail: 3-5 business days – £5.00 (Free for orders over £40)
Royal Mail next day delivery: 1 business day – £8.90
Royal Mail special orders* 1 business days – £14.90 incl. insurance up to £2,500
*Special orders include bespoke designs and can take up to 6 weeks to dispatch.
Shipment confirmation and order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, duties, and taxes
Ellina Pollitt Jewellery is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Ellina Pollitt Jewellery is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
We currently ship in the UK and UK territories, as well as countries within the European Union. Delivery cost for EU countries is £14.90 flat-rate, and your order should arrive between 5-10 working days. For America, we charge £24.90 for delivery.