We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept returns of unworn or faulty jewellery when returned within 10 working days of delivery. Please note: We are unable to accept returns of body jewellery and pierced items such as earrings, studs, and hoops unless they are faulty for hygiene reasons.
Ring Exchanges
If you have ordered a ring and wish to exchange it for a different size, please check that the size is in stock on our website. We cannot guarantee that ring sizes will be available at the time the exchange is processed. If you require your item sooner or want to guarantee the size you request, we recommend making a separate order. All exchanges are sent back to you via Royal Mail.
Please do not include gift boxes when sending back exchanges. Gift boxes returned with exchange requests will not be sent back with the exchange.
Returning Body jewellery and pierced items:
We are unable to accept returns of body jewellery and pierced items such as earrings, studs and hoops unless they are faulty for hygiene reasons.
To return/ exchange your order to us via the post:
Our returns address is:
11a Park Lane
Knypersley
Staffordshire
ST8 7AT
Please note the reason(s) for the return and whether you wish to exchange the item(s) or receive a refund. If you wish to exchange, please note down what you would like to exchange it for. If the item you request costs more than the original item you purchased, we can send you a request for payment of the difference. If the product is less, we will refund you the difference.
Please check that the product that you wish to receive back is in stock, if the product is out of stock or goes out of stock between you sending the exchange back, we will refund you instead.
Please allow 10 working days for returns and exchanges to be processed.